Actress Yvonne Nelson has been fuming on twitter this morning over an unpleasant experience she had at a Standard Chartered Bank in Accra.
According to her, she visited the bank’s branch at Opeibea House in Accra, and received poor treatment. She tweeted that a lady at the priority centre was being rude and condescending. She noted what is almost a universal truism in Ghana – that staff need proper customer service training.
She said she’ll be closing her accounts at the establishment.
“Standard chartered bank opeibea house, watch it!!! Treat your customers right and keep your staircase clean. The smell goodness ”
“The lady at the priority counter needs some serious customer care training. Her condescending tone coupled with her attitude #Stanchart”
“I’m closing my accounts because of this rude lady at the priority center at standard chartered bank opeibea house branch ”
It seems that aside their terrible customer service staff, the bank cannot keep its premises clean as well.
Customer service is so rotten in Ghana, which is why we all need to stand up and fight against it. Lydia Forson recently had a similarly terrible experience as well. It’s coming for all of us, irrespective of status.